Refund policy

Return & Refund Policy

At Bloke Knickers, we put care into every stitch — but if something isn’t right, we’ll make it right.

🚫 Returns & Hygiene

Due to the intimate nature of underwear, hygiene is extremely important to us.

We ask that all returned underwear is unworn, unused, unwashed and in its original packaging, wherever possible.

Customers wishing to return an item must notify us within 14 days of receiving their order and return it within a further 14 days.

For hygiene reasons, underwear that has been worn or washed cannot be resold.

Where an item has been worn, used or handled beyond what is reasonably necessary to inspect it, we reserve the right to deduct any resulting loss in value from the refund, as permitted by UK consumer law. This may amount to the full purchase price where justified.

We strongly recommend checking our size guide carefully before purchasing to ensure the correct fit.

✅ Faulty, Damaged or Incorrect Items

If your product arrives faulty, damaged, incorrect or not as described, please contact us.

Your statutory consumer rights remain unaffected by our hygiene policy.

📩 How to Request a Return

Email us at info@blokeknickers.com.

Please include:

Your order number.
Your reason for requesting a return.
Clear photographs if reporting a fault or damage, where available.

We will provide further instructions for returning your item.

For returns that are not due to a fault or an error on our part, customers are responsible for return postage costs.

Where an item is faulty, damaged or incorrectly supplied, we will cover reasonable return postage costs.

💳 Refunds

Eligible refunds will be issued to your original payment method.

For returns under your statutory cancellation rights, refunds will be processed without undue delay and within 14 days of receiving the returned goods or evidence that they have been sent back, whichever is earlier.

Original standard delivery charges will be refunded where required by law. Additional charges for upgraded delivery services are non-refundable.

🔄 Exchanges

We do not currently offer discretionary exchanges for changes in size or colour.

If your item is faulty, damaged or incorrectly supplied, we will arrange an appropriate resolution in accordance with your statutory consumer rights, which may include a refund or replacement.